Refund and Returns Policy

Refund and Returns Policy2023-11-16T11:07:07+00:00

Refund Policy for Ginani Gold Ltd and Ginani Apparel Ltd

Effective From Date: 30 – September 2022

Thank you for shopping at Ginani Gold Ltd and Ginani Apparel Ltd. We appreciate the trust you have placed in us to provide high-quality virtual and digital products. Please read this policy carefully before making a purchase.

Virtual and Digital Products: Ginani Gold Ltd and Ginani Apparel Ltd specialize in the sale of virtual and digital products. Due to the nature of these products, and the inability to track usage accurately, we have a strict no-refund policy for all virtual and digital items.

Product Information: We encourage customers to thoroughly review product information, specifications, and any available documentation before making a purchase. This ensures that the product meets your expectations and requirements. If you have any questions or concerns about a product, please contact our customer support team at for assistance.

Refund Exceptions: Refunds will only be considered under the following circumstances:

  1. Product Defects: If the virtual or digital product is found to be defective or not as described, we will investigate the issue and may offer a replacement or refund at our discretion.
  2. Unauthorized Transactions: If you believe that an unauthorized transaction has taken place, please contact us immediately, and we will investigate the matter. If the transaction is indeed unauthorized, we will take appropriate action, which may include a refund.

How to Request a Refund: To request a refund under the specified exceptions, please contact our customer support team at within 7 days of the purchase date. Provide detailed information about the issue, including order number, product details, and a clear explanation of the reason for the refund request.

Refund Process:

  1. Upon receiving your refund request, our team will review the information provided.
  2. If the request meets the criteria for a refund, we will process the refund within 30 business days.
  3. Refunds will be issued in the original form of payment.

Contact Information: If you have any questions about our refund policy, please contact us at

Changes to this Refund Policy: Ginani Gold Ltd and Ginani Apparel Ltd reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting to our website.

By making a purchase from Ginani Gold Ltd or Ginani Apparel Ltd, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.

Thank you for choosing Ginani products.


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